Session must be booked before the vouchers expiry date
It is the customer’s responsibility to book in their session before the expiry date
Session must contain a minimum of 2 people, either a couple or a full family
Session cannot be just of a pet, or just of one person and a pet, or just of one person
Voucher can be given as a gift
Voucher offer cannot be exchanged for any other offer
Voucher cannot be used in conjunction with any other offer
One offer per family per year can be used
Further photo sessions in the same year will be charged at the full rate of £60 for the photo session, with no complimentary photographs included
If a £50 off voucher is included, it can be used off a wall hanging or a product worth more than £225 preview price (excluding packages)
A voucher can be returned for a refund if requested within 14 days of the purchase date.
In the event of a return, the gift box and voucher must be sent back to Imagine Studio in original condition at the customers own expense
In the case of a declined payment the voucher offer will be valid for 7 days and after this the original offer will no longer be available to purchase and the voucher will be void
Voucher expiry dates can only be extended if agreed with management
After completion of customers photo session, their offer is non-refundable (even if this is within their 14 day cooling off period)
Customers can only view their photographs by attending a viewing at the studio
Web galleries will only be available after the customer has attended their viewing at the studio (for a £10 fee)
Complimentary photographs included within the original offer must be chosen within 2 months of the original photo session date
Complimentary photographs can only be chosen at the customers viewing at the studio
RECEIVING A FREE PORTRAIT EXPERIENCE OFFER
Session must be booked before the vouchers expiry date
Session must contain a minimum of 2 people, either a couple or a full family
Session cannot be just a pet, or one person and a pet, or one person
It is the customer’s responsibility to book in their session before the expiry date
Voucher offer cannot be exchanged for any other offer
Voucher cannot be transferred to another person other than the original winner
Voucher cannot be used in conjunction with any other offer
One offer per family group, per 12 month period can be used
Further photo sessions in the same year will be charged at the full rate of £60 for the photo session, with no complimentary photographs included
Voucher expiry dates can only be extended if agreed with management
£20 deposit must be paid upon booking
£20 deposit can only be refunded at the viewing appointment
£20 deposit is subjected to a 5 days notice cancellation policy
If the customer cancels a photo shoot or viewing appointment without 5 days notice, then a further £20 deposit will be required, with the previous £20 deposit now being non-refundable
5 days notice cancellation policy can be wavered at management discretion
Customers can only view their photographs by attending a viewing at the studio
Web galleries will only be available after the customer has attended their viewing at the studio (for a £10 fee)
Complimentary photographs included within the original offer must be chosen within 2 months of the original photo session date
Complimentary photographs can only be chosen at the customers viewing at the studio
MAKING A BOOKING
Bookings can only be made by customers who have either received a complimentary invitation, or who have purchased an offer
Customers who have a complimentary invitation will be required to pay a £20 holding deposit upon booking
Customers who have bought an offer will not have to pay a further £20 holding deposit to book their session
Upon making a booking every customer is subjected to our 5 days notice cancellation policy
Deposits paid will be non-refundable if cancelled with less than 5 days notice given.
A £20 deposit will be required to make a further booking, also subject to the 5 days notice cancellation policy
Customers who have purchased an offer will have to pay a £20 deposit to make a further booking, if they have cancelled their first appointment without 5 days notice
5 day cancellation policy can be wavered at management discretion
Only one offer can be used per session
Only one special offer can be used by a customer per 12 months
If a customer wants to visit Imagine twice in one year, the second photo session will be charged at £60 with no complimentary photographs included
KEEPING CUSTOMER PHOTOGRAPHS
Imagine will keep customer photographs available to view on site for 2 months from the date of the customers photo session
After the 2 months, customer photographs will go off-site onto an image archive for a further 4 months
If the customer requires to view their photographs after the 2 month period, but before the 6 month period, Imagine will require a £25 admin fee to locate their photographs and load them onto a web gallery
6 months from the date of the customers photo session, any un-purchased photographs will be deleted permanently
Customers can have photographs stored after this 6 month period at a cost of £20 per year
Imagine will keep all purchased photographs indefinitely
It is the customers responsibility to choose any complimentary photographs within their original offer at the studio within 2 months from the date of their photo session
No refunds for promotional offers or Portrait Experiences will be given after the photo session has taken place
Vouchers cannot be exchanged for monetary value
PLACING AN ORDER
Special preview price & packages are only available at the customers first viewing which is conducted at Imagine studio
Special preview price & packages can be altered only at management discretion
Web galleries are only available after the customer viewing (for a £10 fee)
Customer must choose their complimentary photograph at the viewing
PRODUCING ORDERS
Orders will be produced within 6 weeks from the date of when payment is received
Customers will receive a phone call and email informing them that their order is ready to collect
Customers must collect orders from the studio, unless otherwise agreed with postal charges to deliver to their home
It is the customers responsibility to collect their order from the studio
Orders not collected within 12 months from their initial call about collection, will be removed from Imagine studio, and no longer available to collect
Postal charges can be waivered at management discretion
Customer orders are all bespoke, and therefore are non-refundable
Customers will not be given a refund in the case of changing their mind once their order has gone into production
Imagine will produce orders to what has been signed and agreed at the viewing
Customers will receive paperwork of their bespoke order
Customers are expected to sign our copy of their order
If the customer wants us to reproduce an order in a different way to what they have signed at their viewing, additional costs will apply
RETURNS
Imagine will produce orders to what has been signed and agreed at the viewing
Customers will not be given a refund in the case of changing their mind once their order has gone into production
If the customer wants us to reproduce an order in a different way to what they have signed at their viewing, additional costs will apply
Imagine will replace products which are of a unsatisfactory standard and are returned within a reasonable period (28 days)
Imagine will not replace products which have been opened and / or dismantled
Imagine will not replace products which have been altered in any way (e.g. customer has put wall hanging fixings on)
Imagine will not replace products which have faded due to sunlight
Imagine will not replace products which have been hung in an extreme place (i.e. a damp wall or above a radiator)
In the instance of a return customers maybe expected to return the product to the studio before an exchange can occur
In some circumstances Imagine may deliver the new product to the customer’s address
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